This is placeholder wording while the final policy is being prepared. It is not legal advice. Please contact us if you need the confirmed position on anything below.
This policy explains when a payment for a MyValue report can be refunded and how to request one.
Each plan buys a single valuation report produced from the information you enter. The report is generated as soon as your payment is confirmed.
If you were charged but no report was produced, we refund the payment in full.
If you were charged more than once for the same report, we refund the duplicate payments.
If the report cannot be delivered because of a fault on our side, we either reissue it or refund the payment, whichever you prefer.
Reports are indicative estimates based on the figures you supply. Disagreeing with the resulting value is not grounds for a refund.
A report produced from incorrect figures that you entered is not refundable, though you are welcome to run a new valuation with corrected figures.
Write to us with your invoice number and the reason for the request, using the contact details at the bottom of this page.
Approved refunds are returned to the original payment method.
MyValue SME Advisors
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